Shipping policy
Delivery
We offer standard shipping within Malaysia, with a delivery frame of 2–7 working days after your order has been processed.
Usual Shipping Charges*
|
Zone |
Cost |
|
Peninsular/West Malaysia
|
RM 8 for orders below RM 149 |
|
East Malaysia (Sabah & Sarawak) |
RM 10 for orders below RM 149 |
*Shipping fees may vary during promotional campaigns.
DELIVERY TERMS & CONDITONS:
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
- Delivery is only available on weekdays (excluding Malaysia Public Holidays).
Tracking
Once the order has been processed, you will receive a shipping confirmation email for your order. You may then track your parcel with the provided tracking number.
Customs Duties, Taxes & Brokerage Fees
Customers with shipping addresses outside of Malaysia are solely responsible for all duties, import taxes, and brokerage fees. Please contact your local customs office for details on how charges will be applied in your area. If your package is confiscated by Customs, not collected from Customs or you refuse your package upon delivery and/or notification of these fees, Paula’s Choice Malaysia SEA Sdn Bhd is unable to issue a refund for your purchase or the original shipping cost.
Ingredient Restrictions
Ingredient restrictions vary from country to country and Customs can confiscate orders containing ingredients that are not allowed in the country. Please contact your local customs office for details on how charges will be applied in your area, as well as what products or ingredients are restricted in your area. They will be able to inform you which products could be removed if found in your package or if they would restrict the whole order from being accepted in the country.
Paula’s Choice Malaysia SEA Sdn Bhd will not be held liable for any customs confiscation or fees. Please ensure that your package does not contain items that are not allowed in your country.
Paula's Choice International
If you live in any of the following countries you may order directly from your country’s Web site and possibly save money on shipping, taxes, duties and fees: Australia, EU, Finland, Germany, Hong Kong, Hungary, Japan, Korea, Netherlands, New Zealand, Philippines, Singapore, Slovenia, South Africa, Spain, Sweden, Taiwan, Thailand, United Kingdom, and Vietnam.
